You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.
Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Kindly note that you may be subject for the shipping expenses in returning this package to us.
Ergoplati n does not take responsibility for any items lost during the return shipping.
To give you the best shopping experience, you now no longer have to pay the VAT & Duties on parcels entering the Gulf Cooperation Council countries from Sweden. Daniel Wellington will be paying this fee in order for you to be shopping tax free.
FOR ORDERS TO SAUDI ARABIA WITH AN ORDER VALUE GREATER THAN 1,000 SAR
- Once your order arrives to your country, you will be asked to submit a copy of your ID and a valid mobile number in order to clear your order from the customs.
- You’ll be notified of this via SMS, e-mail or phone call.
- If no contact can be made and no reply has been received within 9 days, the carrier will automatically return the parcel to Daniel Wellington. We’ll issue a refund for your order once it arrives back at our Swedish warehouse, if it was already paid online.
- We’re not able to reship a parcel that has been returned to us, so you’ll need to place a new order if you still want the items.